REFUND POLICY

Last Update On 12 Jan, 2026

At Rumas Fragrances, we aim to provide you with an exceptional and worry-free shopping experience. Please read our policies below carefully.

Return Policy

As our products are personal care items, returns are not accepted once the product is delivered, used, or opened.

However, we do accept returns or exchanges only in the following cases:

  • Damaged or broken product
  • Leakage during transit
  • Missing items in your order
  • Incorrect product delivered

Important:

  • You must contact us within 24–48 hours of receiving your order to be eligible for a return or exchange.
  • All return requests undergo a detailed verification process before approval.

Please Note:

  • Our products are crafted with active natural extracts and ingredients.
  • Damages caused by negligence, improper use, or incorrect application are not covered.
  • Reactions due to personal skin sensitivity are not eligible for returns or refunds. We recommend a patch test before full application, as advised on our product labels.

Refund Policy

Rumas Fragrances is not liable for any damage that occurs after the delivery is completed.

To be eligible for a refund in case of:

  • Leakage or breakage
  • Missing or incorrect product

An unboxing video is mandatory, clearly showing:

  • The original packaging
  • The issue in question (e.g., damage or incorrect item)

Additional Guidelines:

  • If the package is tampered with or visibly damaged, refuse delivery and report the issue to us immediately.
  • If your order is marked as delivered but not received, notify us within 3 days. Claims made after this window will not be eligible for a refund.
  • Shipping charges are non-refundable.

Refund Timelines

  • Cash on Delivery orders will be refunded to your bank account within 4–7 business days after claim verification.
  • If approved, refunds will be processed within 15 business days from the date of approval.
  • You will receive transaction details and screenshots once the refund has been initiated.

Cancellation Policy

  • Orders can be cancelled only before dispatch. Once shipped, cancellations cannot be processed.
  • For prepaid orders that are returned due to refusal or unavailability, a refund will be processed only after we receive the returned package in its original condition.

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